SmallBizGenius Analysis

Flowershopping receives generally positive reviews, with customers praising the website's user-friendliness and the wide selection of floral arrangements. However, some customers have reported issues with order accuracy, unexpected charges, and delivery problems.

Category Breakdown

Scores based on analysis of 308 recent reviews

Website Experience

8.5/10

Many reviewers praise the Flowershopping website for being user-friendly and easy to navigate. Customers appreciate the straightforward ordering process and the clear presentation of options, even on mobile devices. For example, reviewers mention the site being 'super easy user friendly' and 'very straight forward simple, efficient, clear.'

40 reviews mention this

Product Selection

8.0/10

Reviewers frequently highlight the wide selection of floral arrangements and gift options available on Flowershopping. Customers appreciate the variety of choices for different occasions, including sympathy arrangements and birthday gifts. One reviewer noted 'A very large selection of floral arrangements and tribute flowers available to view and choose through online portal.'

30 reviews mention this

Delivery Reliability

5.5/10

A significant number of reviewers express concerns about the reliability of delivery, with some reporting late deliveries, incorrect items, or complete non-delivery. Customers mention issues such as 'They delivered two days pass my selected date' and 'Not reliable - they were asking me for an extra $45 because they couldn’t find a local delivery driver to deliver my flowers, on the date of the delivery.'

20 reviews mention this

Order Accuracy

6.0/10

Several reviewers report discrepancies between what they ordered and what was delivered, including substitutions of flowers, missing cards, and incorrect arrangements. Examples include 'What I ordered and what I receive was not even close' and 'They forgot the card, they substituted roses with carnations.'

15 reviews mention this

Pricing and Fees

6.5/10

While some reviewers find the prices reasonable, others report unexpected charges, particularly related to currency conversions. Customers express frustration with hidden fees and discrepancies between the advertised price and the final amount charged. One reviewer stated 'Placed an order, the total was a lot less than what was taken from my account. Find out that the payment is in USD funds.'

12 reviews mention this

Pros & Cons

What Customers Love

User-friendly website makes ordering easy Mentioned 40x
"Super easy user friendly website."
Wide selection of floral arrangements and gifts Mentioned 30x
"A very large selection of floral arrangements and tribute flowers available to view and choose through online portal."
Convenient online ordering process Mentioned 25x
"It was nice and easy making my order through my phone without having to speak with someone 🤞"
Reasonable prices for many arrangements Mentioned 10x
"Your prices are reasonable and the variety is lovely."
Repeat customers report consistent reliability Mentioned 5x
"I have enjoyed shopping with this florist for several years. Always reliable and on time with all their orders."

Common Complaints

Inconsistent delivery reliability leads to missed deadlines and frustration Mentioned 20x
"This site is a scam. I ordered a $70 flower arrangement that was supposed to be in a wagon with ITS a GIRL sign on it. They delivered two days pass my selected date."
Order inaccuracies and substitutions occur frequently Mentioned 15x
"What I ordered and what I receive was not even close. They forgot the card, they substituted roses with carnations and customer service is a joke."
Unexpected currency conversion fees increase the final price Mentioned 12x
"Placed an order, the total was a lot less than what was taken from my account. Find out that the payment is in USD funds."
Customer service is unresponsive or unhelpful in resolving issues Mentioned 8x
"customer service is a joke."
Website glitches and address input errors can cause problems Mentioned 4x
"It would help if you could copy and paste address in order. Plus I live in Casper and for some reason it says Allendale Wyoming. It did not allow me to change it."

Common Questions About Flowershopping

Answers derived from customer review patterns

Is Flowershopping legit and trustworthy?

Flowershopping has a 4.6/5 rating on Trustpilot, indicating generally positive experiences. However, some customers have reported issues with order accuracy, delivery reliability, and unexpected charges. While many reviewers praise the website's ease of use and the wide selection of floral arrangements, it's important to be aware of potential problems and to double-check order details before finalizing the purchase. Overall, Flowershopping appears to be a legitimate business, but customers should exercise caution and carefully review their orders.

Based on 45 reviews

Does Flowershopping have good customer service?

Customer service experiences with Flowershopping appear to be mixed. While some customers do not mention needing to contact customer service, others report difficulties in resolving issues related to order inaccuracies or delivery problems. Some reviewers describe customer service as unhelpful or unresponsive, while others do not comment on their interactions. Due to the mixed feedback, it's difficult to definitively say whether Flowershopping has consistently good customer service.

Based on 15 reviews

Is Flowershopping worth it for small business?

Flowershopping can be a convenient option for small businesses needing to send flowers or gifts, thanks to its user-friendly website and wide selection. However, the reported issues with delivery reliability, order accuracy, and unexpected charges should be considered. If a small business relies on timely and accurate delivery for important occasions, it may be worth exploring alternative florists with more consistent service. If the business is aware of the potential pitfalls and carefully reviews each order, Flowershopping can be a viable option.

Based on 30 reviews

What is Flowershopping's delivery policy like?

Flowershopping offers delivery services, but the reviews suggest that delivery reliability can be inconsistent. Some customers report timely and accurate deliveries, while others experience late deliveries, incorrect items, or complete non-delivery. Some reviewers mention that Flowershopping may outsource delivery to local florists, which could contribute to the variability in service quality. It's important to carefully review the delivery options and policies before placing an order, and to be aware that delivery issues may occur.

Based on 25 reviews

Why are there unexpected charges on my Flowershopping order?

Several reviewers have reported unexpected charges on their Flowershopping orders, primarily due to currency conversion fees. The website may display prices in a local currency, but the final charge may be processed in USD, resulting in a higher amount than initially expected. It's important to carefully review the payment details and be aware of potential currency conversion fees before finalizing the purchase. Contacting Flowershopping's customer service to clarify any pricing discrepancies is recommended.

Based on 12 reviews

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